02Sep

Nighthacker: How to find the perfect hotel room online

Posted by roshodgekiss in Hotel Sales, Travel Advice
Fly into your perfect hotel room. Photo Credit: James Yu

Fly into your perfect hotel room. Photo Credit: James Yu

First of all, I’m not a travel agent. In fact, I’m a graphic designer who primarily constructs email and websites with some degree of competency and plans holidays with zest and grand design. However, unlike my travel agent friends, I don’t have access to magnificent tools or connections, so when it comes to finding the right hotel, I use the same resources as everyone else – travel websites.

As a result of the fat-fingered $124 Bali sale last week, I’ve taken it upon myself to find quality accommodation for my five guests. So to save yourself some time on your next trip, here are a few tips from my experiences on how to get a hotel at your destination that will put both your mind and wallet at ease.

1. Consult TripAdvisor.com – Forget the rest – TripAdvisor.com IS the leaderboard to consult on quality hotels worldwide. Not only is it the most comprehensive database of destination and hotel reviews online, but its forums are always jumping to respond to new questions. Generally I’ll take the hotels in the top 25th percentile and make a shortlist, based on my budget and preferred location. TripAdvisor also provides average room prices, based on what they’ve found on partner hotel aggregates, thus streamlining the process of finding that perfect hotel and booking a room.

If you’ve found a hotel that isn’t near the top of the leaderboard, yet has some decent reviews, here’s my rule of thumb – make sure the hotel is in the top 50% (eg. in the top 100 of 200 hotels available) and has received a thumbs up by at least 50% of guests. If still in doubt, put down the extra money and get one of the hotel’s better rooms (if available). Don’t just fall for the cheapest hotel available – you may not remember your stay in a decent hotel, but you certainly won’t forget a dump.

2. Compare your shortlist to what’s available on the hotel booking sites – The prices listed through TripAdvisor’s partners aren’t necessarily the best prices, so it pays to shop around. Hotel booking sites and aggregates generally collect hotel prices from a number of sources and often have independent consumer reviews of their own. More often than not, the prices listed are better than what the hotels can offer through their own websites! Here’s a shortlist of the sites to visit:

  • Wego.com – Wego encompasses the most comprehensive search engine of hotels and hotel booking sites, plus their interface is pretty hot, too. That said, you cannot book hotels directly through Wego, it simply directs you to the hotel booking site with the best available price on offer. Wego also provides airfares in a similar fashion. Definitely on the top of a travel-planner’s list.
  • HotelsCombined.com – Like Wego, this site allows you to canvas a number of hotel booking sites and choose the most competitive price. HotelsCombined covers a number of hotel sites that Wego doesn’t, so it’s a good idea to try both and compare.
  • AsiaRooms.com – AsiaRooms has recently had a major redesign, which on one hand has improved their interface, but on the other, prevented users from filtering out hotels based on the number of guests or rooms you require. For example, I commonly search for triple (three-person) rooms, as they’re far more economical than purchasing two rooms when shopping around for friends and family. Sadly, you can no longer do this, but AsiaRooms assures me that they will restore this feature in the near future. Once you’ve located the hotel of your choice, AsiaRooms provides a secure booking facility and their response times are fairly fast, too.
  • Wotif.com – For hotel bookings within the next 3 months, Wotif is the site to visit.  Not only are the prices very competitive, but their booking interface is up there amongst the best. In fact, Wotif has licensed their hotel and flight accommodation system to lastminute.com.au, one of Australia’s more popular travel and leisure sites.

3. What about HotelClub? Expedia? - Often the smaller hotel booking sites are more responsive than international monoliths like HotelClub. My own case study is that I wasted five days attempting to book rooms that did not really exist via HotelClub. Despite their standard “Instant Confirmation” response time being 24 hours, they took about 36 hours to respond to my first hotel booking, then about three days to respond to my second request. Both bookings failed due to the hotels having no available rooms, despite the second hotel being recommended to me personally by HotelClub as an alternative.

Smaller hotel booking sites can also provide much cheaper rates and strangely, rooms that other sites can’t provide. My own happy story is that I discovered EasyClickTravel.com and booked three hotel rooms in Bali for $45 USD per night each, whereas the advertised “Internet Rate” on the hotel’s official site was $60 USD per night. EasyClickTravel confirmed the availability of the rooms within 24 hours, while other hotel booking sites not display available rooms for the hotel at all. Shop around – the differences in price and room availability on different hotel booking sites can be quite amazing.

Finally, do provide your feedback regarding hotel sites – this list is by no means exhaustive and when it comes to booking that perfect room, there are many ways to skin a cat. Happy holidays!

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7 Responses to “Nighthacker: How to find the perfect hotel room online”

  1. young_dazza Says:

    Great article. I fully agree that tripadvisor is your first stop when researching which hotel. Its invaluable! Thanks for the tip about Wego etc – great sites!!
    Another thing to consider when buying accommodation online is that some sites (such as hotelclub, expedia) require payment upfront, and can have very harsh cancellation policies. Where as others (eg venere, ratestogo) require you to put down your credit card as security, but you actually pay when you get to the hotel.
    After having purchased a gift vouchers online and having the companies go bust before I could use them (yes it happened on two different occasions, and these were very professional, popular websites!), I strongly prefer not paying upfront, just in case the website goes bust before your holiday. (imagine 7 nights at 300/night – thats a LOT of money to lose).

  2. roshodgekiss Says:

    You make some great points here, especially regards payment upfront vs. leaving a security deposit. I find that hostel booking sites in particular simply take a deposit (~10%), which is much kinder to the wallet if you change your mind. For example, if you miss the cancellation / amendment deadline on some booking sites, the penalty can be 50% of the room rate or more!

    Keep in mind that when booking through Australian travel businesses, you may be covered by the Travel Compensation Fund – http://www.tcf.org.au . This means that you can be compensated if you book through a participating company that consequently goes under.

    Good luck with your future bookings!

  3. Fenn Says:

    Drat, you stole my blog post idea!

    But yes, you’re absolutely right, TripAdvisor is, without doubt, the best way to find hotels that are actually decent and not just what has the highest profit margin for the agents.

    I have also noticed that the price difference between the resellers seems to be (bizarrely) high, in that you can sometimes pay 50% less on one site vs another (this makes no sense to me).

    Excellent advice here – all who read should heed!

    Cheers!

    Fenn.

  4. roshodgekiss Says:

    Thanks, Fenn, well that’s for taking my AirAsia review idea – beat me by a country mile ;)

  5. Dean Says:

    One more tool I might suggest into the mix is Google Earth. It is useful to have a look at the motel’s statement “only as short walk from…” or “Ten minutes from…”

  6. roshodgekiss Says:

    Good point, I’ve been using Google Maps for finding the location of specific hotels. Especially with Asian addresses being so lax (eg. no street numbers), user-contributed locations on GM are by far more accurate than taking the hotel’s word for it, or simply guessing where a hotel is on a five kilometre stretch of road.

  7. Surm Says:

    Great post.

    We travel with kids and usually prefer apartments. Wotif.com allows searching for apartments (1-bedroom, 2-bedroom etc) but I found it to be a difficult task with other search engines. With HotelsCombined.com, I select “Kitchenette” and that results are apartments most of the time. Wego.com does not have that option.

    Some chains (Meriton, Mirvac, Accor) guarantee bookings made on their websites are to be the cheapest. They also have flexible rates that can be cancelled. When making travel plans, I make a flexible booking a few months ahead. That gives me the option of cancelling the booking and snatching up a cheapr, pre-paid rate offered close to the actual traveling date.

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